Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at drafinaa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at drafinaa@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at drafinaa@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at drafinaa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at drafinaa@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at drafinaa@gmail.com.
DRAFINA™ operates this online store and website to provide customers with access to our products, shopping features, customer support, and related services (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce infrastructure we use to operate our website and process transactions.
This Privacy Policy explains how DRAFINA™ collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with DRAFINA™, we may collect or process information such as:
- Contact Information: Name, email address, phone number, billing address, and delivery address.
- Order Information: Products purchased, order history, returns, cancellations, and other transaction information.
- Payment Information: Information necessary to process or confirm payments. Payment information may also be processed directly by Shopify or applicable payment providers.
- Account Information: Account details, preferences, and settings if you create or use a customer account.
- Customer Communications: Information you provide when contacting us about an order, product, return, or other support request.
- Device and Technical Information: Browser type, device information, IP address, network information, and similar technical identifiers.
- Website Activity: Information about how you interact with our website, such as pages or products viewed, items added to your cart, and other shopping activity.
How We Collect Information
We may receive personal information:
- Directly from you when you place an order, submit information, create an account, or contact us.
- Automatically when you browse or interact with our website, including through cookies and similar technologies.
- From Shopify and service providers that help us operate our store.
- From delivery, payment, analytics, advertising, or other partners where applicable and permitted by law.
How We Use Your Personal Information
We may use personal information for the following purposes:
Order Processing and Fulfilment: To confirm orders, process payments, arrange delivery, provide order updates, and manage returns or refunds.
Customer Support: To answer questions and resolve issues concerning products, orders, deliveries, returns, or our Services.
Operating and Improving Our Store: To maintain our website, understand how customers interact with our Services, improve functionality, and enhance the overall shopping experience.
Marketing and Advertising: Where permitted, we may use information to provide promotional communications, measure advertising performance, and display relevant advertisements through third-party platforms.
Security and Fraud Prevention: To verify transactions, protect our customers and Services, detect suspicious activity, and prevent fraud or misuse.
Legal and Regulatory Purposes: To comply with applicable laws, legal processes, regulatory obligations, and protect our legal rights.
How We Share Personal Information
We do not disclose personal information unnecessarily.
We may share information with service providers where reasonably necessary to operate our business, including:
- Shopify
- Payment providers
- Delivery and fulfilment partners
- Customer support providers
- Website hosting and technical service providers
- Analytics and advertising providers, where applicable
- Professional advisers or authorities where required by law
These providers may process information as necessary to provide their services or according to their own applicable privacy obligations.
We may also disclose information when reasonably necessary to comply with legal requirements, protect our rights or customers, investigate fraud or security concerns, or in connection with a legitimate business transaction.
Relationship With Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information to provide its ecommerce platform and related functionality. Information submitted through our store may therefore be processed by Shopify and other providers involved in operating the Services.
Shopify's processing of personal information is also governed by its applicable privacy documentation and privacy controls.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential store functionality, remember preferences, understand website usage, measure performance, and, where applicable, support advertising.
Your available choices regarding cookies may depend on your browser, device, location, and the consent or privacy tools available through our website.
Advertising and Analytics
DRAFINA™ may use analytics and advertising services to understand store performance and promote our products.
These services may use cookies or similar technologies to measure website activity, advertising performance, or interactions with our store.
Where required by applicable law, relevant advertising or tracking technologies will be subject to appropriate consent or privacy choices.
Third-Party Websites and Services
Our Services may contain links to websites or platforms operated by third parties.
DRAFINA™ does not control the privacy, security, or content practices of independent third-party websites. We recommend reviewing their privacy policies and terms before providing personal information.
Children's Privacy
Our Services are intended for general consumers and are not designed to knowingly collect personal information from children in violation of applicable law.
If you believe a child has improperly provided personal information to us, please contact us so that we can review the matter and take appropriate action.
Data Security
We take reasonable measures to protect personal information handled through our Services.
However, no online system or method of electronic transmission can be guaranteed to be completely secure. Customers should avoid sending highly sensitive or confidential information through unsecured communication channels.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing and maintaining order records
- Providing customer support
- Handling returns, refunds, or disputes
- Preventing fraud
- Meeting accounting, tax, legal, or regulatory requirements
Retention periods may vary depending on the type of information and applicable requirements.
Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the ability to request:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of eligible information
- A copy of certain information
- Withdrawal of consent where processing is based on consent
- Changes to certain marketing or communication preferences
These rights may be subject to applicable legal limitations or identity-verification requirements.
Marketing Communications
If you receive promotional emails or other marketing communications from DRAFINA™, you may unsubscribe using the method provided in the communication where applicable.
Even after opting out of marketing communications, we may continue to send transactional or service-related communications, such as order confirmations, delivery updates, or responses to customer support requests.
International Processing
Some of our technology or service providers may process or store information outside the country in which you live.
Where applicable, such processing will be handled in accordance with relevant legal requirements and safeguards provided by our service providers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.
When appropriate, the updated version will be posted on our website with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us at:
Email: drafinaa@gmail.com
Brand: DRAFINA™
We will review and respond to legitimate privacy requests in accordance with applicable requirements.