Shipping policy

Last updated: August 25, 2026

At DRAFINA™, we aim to make the delivery process simple, reliable, and transparent. This Shipping Policy explains how orders are processed, dispatched, and delivered.

Order Processing

Once your order has been successfully placed and, where applicable, payment or order verification has been completed, we begin preparing your order for dispatch.

Orders are typically processed within 24–48 hours.

Processing times may occasionally be affected by weekends, public holidays, high order volumes, product availability, or other operational circumstances.

Shipping & Delivery

DRAFINA™ works with third-party courier and delivery partners to deliver customer orders safely and efficiently.

The courier used for your order may vary depending on your delivery location, package size, availability, and other logistical requirements.

Free delivery is available on eligible DRAFINA™ orders unless otherwise stated during checkout.

Estimated Delivery Time

Orders typically arrive within 2–3 working days after processing.

Delivery times are estimates and may vary depending on your location and circumstances outside our reasonable control, including:

  • Courier delays
  • Public holidays
  • Weather conditions
  • Operational disruptions
  • Remote delivery locations
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

We will make reasonable efforts to help resolve delivery issues when they occur.

Order Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch. In some cases, tracking information may take up to 48 hours to become available or reflect the latest shipment status.

Delivery Address

Please make sure your name, phone number, and complete delivery address are accurate before placing your order.

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible. We will try to assist before dispatch, although changes cannot always be guaranteed once an order has been handed over to the courier.

Delivery Attempts

Customers should ensure that someone is available to receive the order at the provided delivery address when required.

If a courier is unable to complete delivery, additional delivery attempts or instructions may depend on the courier's procedures.

Delayed, Missing or Lost Orders

If your order has not arrived within the expected delivery period, please contact DRAFINA™ customer support.

We will review the available tracking information and, where appropriate, work with the delivery partner to investigate the shipment.

If an order is confirmed as lost or cannot be successfully delivered due to circumstances for which the customer is not responsible, we will determine an appropriate resolution, which may include a replacement or refund in accordance with our applicable policies.

Returns and Refunds

Shipping and delivery issues are separate from voluntary product returns.

For eligible product returns, DRAFINA™ provides a 14-Day Money-Back Guarantee, with the return-request period beginning when the customer receives the order.

Approved refunds are processed after the returned product has been received and inspected or verified by DRAFINA™.

Please review our Refund Policy for complete eligibility requirements and return procedures.

Contact Us

If you have questions about shipping, tracking, or the delivery of your order, please contact:

DRAFINA™
Email: drafinaa@gmail.com
Location: Bahawalpur 63100, Pakistan

Please include your order information when contacting us about an existing order so we can assist you efficiently.