Terms of service
Last updated: August 25, 2026
These Terms of Service (“Terms”) govern your use of the DRAFINA™ website and your purchase of products through our online store. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms.
Please read them carefully before using our website or making a purchase.
1. General Terms
Eligibility
You must be at least 18 years old, or the legal age of majority in your jurisdiction, to make purchases through our website.
By using our website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.
Customer Accounts
Creating a customer account may be optional depending on the features available on our website.
If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.
Please contact us if you believe your account has been accessed without authorization.
Product Information
We aim to provide clear and accurate information about our products, including descriptions, images, specifications, pricing, and availability.
Product appearance, packaging, or colors may vary slightly from images displayed on different screens or devices.
We may update product information, pricing, availability, or specifications when reasonably necessary.
Acceptable Use
You agree not to:
- Use our website for unlawful or unauthorized purposes.
- Attempt to gain unauthorized access to our website, systems, accounts, or networks.
- Interfere with the security or normal operation of our website.
- Submit fraudulent or deliberately misleading information.
- Introduce malware, viruses, malicious code, or other harmful material.
- Violate the intellectual property or other legal rights of DRAFINA™ or third parties.
- Use our Services in a manner that violates applicable law.
2. Intellectual Property
Unless otherwise stated, the content available through our website, including DRAFINA™ branding, graphics, photographs, product presentation, written content, design elements, and other original materials, is owned by or licensed for use by DRAFINA™.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, commercially exploit, modify, or republish protected content without appropriate authorization.
3. Products and Availability
Products displayed on our website are subject to availability.
Adding an item to your cart does not reserve that item.
If a product becomes unavailable after an order has been placed, we may contact you regarding an appropriate replacement, cancellation, or refund where applicable.
We may introduce, modify, or discontinue products as our collection changes.
4. Pricing
Product prices are displayed on our website in the applicable currency.
We make reasonable efforts to ensure prices are displayed accurately. If an obvious pricing or technical error occurs, we may contact you before processing the affected order.
Any applicable delivery charges, taxes, or other charges will be communicated where relevant during the ordering or checkout process.
5. Orders
Submitting an order represents your request to purchase the selected products.
After placing an order, you may receive an order confirmation containing information about your purchase. Receipt of an automated confirmation does not necessarily mean that an order has been finally accepted or dispatched.
We may need to contact you to confirm order information, delivery details, availability, or other information reasonably required to fulfil the order.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect information, product unavailability, payment issues, or obvious pricing errors.
If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded in accordance with our policies.
6. Payment
Available payment methods are displayed through our website or during checkout.
Where online payment is available, payment processing may be handled by Shopify or applicable third-party payment providers.
Customers are responsible for providing accurate billing, payment, and contact information.
Where Cash on Delivery or another payment method is offered, additional verification or delivery requirements may apply.
7. Shipping and Delivery
DRAFINA™ offers delivery according to the shipping options displayed on our website or during checkout.
Estimated delivery periods are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, incorrect delivery information, operational disruptions, or other unforeseen circumstances.
Customers are responsible for providing complete and accurate delivery information.
Please contact us if you experience an issue with your delivery so we can assist where reasonably possible.
8. Order Tracking
Where tracking is available for an order, relevant tracking information may be provided after dispatch.
Tracking availability and update frequency may depend on the courier or delivery service responsible for the shipment.
9. Returns and Refunds
DRAFINA™ offers a 14-Day Money-Back Guarantee for eligible returns.
The 14-day return-request period begins from the date the customer receives the order.
Products must meet the eligibility requirements described in our Refund or Return Policy.
Where a return is approved, the applicable refund will be processed after the returned product has been received and inspected or verified by DRAFINA™.
Additional conditions, exclusions, procedures, and eligibility requirements are explained in our separate Refund Policy.
Customers should review that policy before initiating a return.
10. Product Use
Customers are responsible for reading and following applicable product instructions, warnings, and usage guidance.
Our beauty and personal-care products should be used only for their intended purposes.
Product descriptions and general information provided through our website are intended to explain product characteristics and intended use. They should not be interpreted as professional medical advice, diagnosis, or treatment.
If you have a medical concern or are uncertain whether a particular product is appropriate for you, seek appropriate professional advice before use.
11. Third-Party Services
Certain parts of our website or ordering process may rely on third-party services, including Shopify, payment providers, delivery companies, analytics providers, or other technology providers.
Their services may be governed by their own terms and privacy policies.
12. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, processed, used, and shared in connection with our Services.
13. Limitation of Liability
To the extent permitted by applicable law, DRAFINA™ will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable consumer protection or other laws.
Nothing in these Terms is intended to remove any mandatory consumer rights available to you under applicable law.
14. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website, violation of these Terms, or infringement of the rights of another person.
15. Governing Law
These Terms will be interpreted in accordance with applicable laws and regulations.
Any mandatory consumer rights or protections available under applicable law remain unaffected.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, policies, or applicable legal requirements.
The latest version will be made available through our website with an updated revision date where appropriate.
Your continued use of the Services following an update will be subject to the revised Terms to the extent permitted by applicable law.
17. Contact Us
If you have questions about these Terms, an order, or our Services, please contact:
DRAFINA™
Email: drafinaa@gmail.com
Location: Bahawalpur 63100, Pakistan
We aim to handle customer inquiries clearly and fairly in accordance with our published policies.